About Us Mind Your Fingers offer one of the best selections of multitools and torches in the UK. We offer a huge range of products from stock, with next day delivery. We pride ourselves on offering the products that you want, at prices that cannot be beaten. If you have any suggestions or comments please email us at info@mindyourfingers.co.uk Our Contact details: Mind Your Fingers 180 Prescot Road Fairfield Liverpool L7 0JD Telephone: 0845 1270 464 Email: sales@mindyourfingers.co.uk

Making A Purchase Making a purchase is easy. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa, Mastercard, Visa Debit (Delta) and Switch. All card transactions are processed by Worldpay. Worldpay's system means that we do not get to see your card details and that the security of your card details is guaranteed. If you prefer, you can place your order online, then call us with your card details. We also accept payment by PayPal.

Shipping And Handling In partnership with our couriers, we offer, among other services, an Express Courier delivery service. This service is a 1-2 working day service and is available for orders received on a working day before 3:00pm as defined by the date and time of the Mind Your Fingers web server. When an order is received before this time, and the user has selected the Express Courier option, and all items on the order are in stock, we will guarantee that delivery of the goods will happen within 2 working days. Saturday, Sunday and Bank Holidays do not count as working days. If any of the products on your order are not in stock, we will inform you promptly. For orders received before 3:00pm on a working day, we will endeavour to inform you before 5:30pm on the same day. In all other cases we will inform you before 5:30pm on the next working day.

Delivery Schedule This depends on which delivery service you selected at checkout, and when you placed your order. Apart from Royal Mail, none of the services will deliver at a weekend. Royal Mail postal delivery is only available on low weight orders. We also offer services from City Link and Parcelforce. Generally, if you place your order before 3pm on a working day, it will be shipped the same day. City Link is the quickest delivery service, so if you need the goods urgently, choose this service. If we receive your order after 3pm on a Friday, or over the weekend, it will be shipped out the following Monday, unless that Monday is a Bank Holiday, in which case it will be shipped out on the Tuesday following the Bank Holiday. If there is chance that you will be out, you can ask us to deliver the goods to your place of work, or to a neighbour's house.

Back Orders Stock levels are displayed with the products. Most products will ship same day, but some are subject to a small delay. If the goods that you order are not in stock, we will notifiy you before close of business the same day, unless your order is received after close of business, in which case we will notifiy you the following day. In such cases, you will be entitled to cancel the order in full, cancel the item that is out of stock and receive the rest of the order, or wait for the goods to arrive in** All contracts between Mind Your Fingers and the consumer are governed by the Distance Selling Regulations. These regulations are in place to offer protection to consumers who purchase goods on the internet and other mail order type transactions. Within these regulations, the consumer has the right to a 'cooling off period' of 7 working days beginning on the day after the day that delivery of the goods takes place. The cooling off period is there to allow consumers to change their mind after they have received and seen the goods. Please note, the cooling off period will not apply in cases where the goods have been used or are not in as new condition (ie, are not in exactly the same condition as they were when received). If you change your mind about a purchase you have made within the cooling off period, you are entitled to return any unused goods to Mind Your Fingers for a full refund of any monies paid. To cancel the contract, please email info@mindyourfingers.co.uk, or write to us stating that you wish to cancel the contract at Mind Your Fingers 180 Prescot Road Fairfield Liverpool L7 0JD One you have returned the goods and they have been inspected to ensure they are in as new condition, we will refund your money in not more than 30 days. When you are returning goods, make sure they are packaged well, and are in the condition they were in when you received them. In all cases, the customer is responsible for the cost of returning the goods to Mind Your Fingers, and for the safe keeping of the goods during transportation back to Mind Your Fingers. For this reason, when returning goods you are strongly advised to use an insured courier service that requires signature upon delivery, as Mind Your Fingers cannot be held responsible for damage to goods in transit back to ourselves, or for packages that are lost in transit.

Tax Charges We only ship inside the UK, and all the prices displayed include VAT at 17.5%

Credit Card Security We use Worldpay to provide our credit and debit card payment system. Our payment pages are protected with Secure SSL.

Guarantee Unless otherwise stated, all goods come with at least a twelve month warranty. Several manufacturers offer a significanly longer warranty.

Reaching Us Your can contact us by email or telephone: Email: info@mindyourfingers.co.uk Telephone: 0845 1270 464

Privacy Policy Mind Your Fingers do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy If after 7 working days and within 30 days of the date of delivery, you're not entirely happy with your purchase, you can return it for exchange or refund. This excludes delivery charges. Please send an email to returns@mindyourfingers.co.uk, stating the product you wish to return, the date you bought it and, if you would like to exchange, your preferred replacement product. We can advise you on a suitable replacement, if you wish. Once we have all of your details on our system, you will be issued with a returns number. This helps us to deal with your return more quickly, as we know what it is and who sent it, when it arrives at our warehouse. Please mark the outside of your packing box with the return number, but DO NOT write on the actual product itself. Please package the products well, as we cannot be held responsible for damage caused by mis-handling. Once we have your goods, we will either ship you the replacement, or refund your card. If the goods that you return have been opened and used, we will make a partial refund. If the goods are sealed and unused, we will refund in full. These terms do not affect your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at this page ** **Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose. Mind Your Fingers is a trading style of DVD Shop Online Ltd